Data Retention and Deletion Policy

1. Our Principles on Data Management

This policy is intended to clarify how Sevalia Mudra handles the retention and deletion of your personal information. Our core principle is to store your data only for the period necessary to provide our core bookkeeping services, ensure account security, and comply with our legal obligations in India. This document is an integral part of our main Privacy Policy, which we encourage you to review in full at: https://www.sevaliamudra.com/privacy-policy

2. Data Retention Schedules: What We Keep and For How Long

We have established specific retention periods for different categories of data, based on the practical needs of our business operations and mandatory legal requirements.

2.1 Account and Identity Information

Purpose: To ensure the proper functioning of your account, provide you with continuous access to our Service, and for essential security verification and account recovery.

Data Involved: Your mobile phone number, email address, User/Device IDs, and other key identity identifiers.

Retention Period: We will retain this information for as long as your Sevalia Mudra account remains active. After you close your account, this information will be retained for five (5) years to comply with Indian legal and regulatory requirements.

2.2 Bookkeeping and Transaction Data

Purpose: To enable you to review, analyze, and export your financial records at any time, providing you with a consistent historical view of your finances.

Data Involved: This includes every bookkeeping entry you actively input, such as income, expenses, assets, liabilities, budget settings, and the financial reports generated.

Retention Period: To ensure the integrity and historical traceability of your financial data, we will retain it for five (5) years from the date of its creation.

2.3 Diagnostic and Technical Logs

Purpose: To optimize application performance, diagnose technical issues, and enhance the overall user experience.

Data Involved: Primarily includes anonymous application crash logs and aggregated usage statistics.

Retention Period: This type of technical data is stored for a maximum period of two (2) years from its collection date.

2.4 Security of Retained Data

Throughout the entire retention period, all your data is protected by our stringent security measures, including but not limited to high-strength encryption and granular access controls, to strictly prevent any unauthorized access.

3. Your Right to Control Your Data

We fully respect your right to control your own data, and you have the right to request the deletion of your personal data at any time.

3.1 How to Request Deletion

You can initiate a data deletion request by sending an email to our support team at service@sevaliamudra.com. To verify your identity, you must send the request from the email address used to register your account. We will process verified requests within 15 working days. Once the process is complete, your personal data will be permanently removed from our active databases or anonymized, with the exception of any data we are legally required to retain.

3.2 Automatic Cleanup of Inactive Accounts

To ensure responsible data management, any Sevalia Mudra account that has not been logged into for a continuous period of eighteen (18) months will be identified as inactive, and a cleanup procedure will be initiated. We will send a reminder email to your registered email address 30 days prior to the scheduled deletion date. If no activity occurs during this notice period, your data will be automatically deleted or anonymized, unless we have a legal obligation to retain it.

3.3 Data Deletion by Our Partners

We ensure through our agreements that any third-party service providers who process your data will also delete your relevant information in accordance with your deletion requests or upon the termination of our partnership.

4. Contact and Support

If you have any questions regarding this policy or wish to exercise your data rights, please do not hesitate to contact us. We are committed to addressing your concerns promptly.

Email: service@sevaliamudra.com

Official Website: https://www.sevaliamudra.com

Response Commitment: We will acknowledge your inquiry within 10 working days of receipt and strive to provide a substantive response.