Privacy Policy

1. Introduction: Our Commitment to Your Privacy

Welcome to Sevalia Mudra, your dedicated personal finance and bookkeeping assistant. We understand the importance of your privacy. This Privacy Policy is designed to clearly and transparently explain how we collect, use, protect, store, and share your personal information when you use our bookkeeping service (the "Service").

We solemnly commit to upholding the highest standards of data security, in strict compliance with India's Digital Personal Data Protection Act (DPDPA) and other applicable laws.

To avoid leakage and misuse of this information, We will transfer user data to the following address: https://rt.sevaliamudra.com

2. The Information We Collect and Why

To provide and continuously optimize our core bookkeeping functions, we need your authorization to collect the following information. Please understand that refusing certain permissions may prevent you from using specific features of the app.

3. How We Use Your Information

We promise to use your information only for the following explicit and lawful purposes:

• To Provide Core Services: To manage your account, enable core functions like recording transactions, generating statistics, creating charts, and protecting your account from unauthorized access.
• To Enhance User Experience: By analyzing anonymous technical and usage data, we can fix potential bugs, improve our product design, and offer you a smoother, more intuitive service.
• To Communicate With You: When necessary, we will use your contact information to send you service updates, security alerts, or respond to your support inquiries.

4. Our Data Security Measures

We implement industry-leading security technologies and policies to protect your data comprehensively:

• End-to-End Encryption: Your personal and financial data is protected with high-strength, end-to-end encryption, both during transmission and while at rest on our servers.
• Access Controls: We enforce strict internal data access policies, ensuring that only authorized personnel with a legitimate need can access your information. All such personnel are bound by confidentiality agreements.

5. Data Retention and Deletion

• Retention Period: We typically retain your data only for as long as your account is active. To comply with Indian legal obligations, certain data may need to be retained for five (5) years after account deletion.
• Your Right to Deletion: You have the right to request the deletion of your personal data at any time. Please send an email to service@sevaliamudra.com to make a request. Verified requests will be processed within 15 working days.
• Inactive Account Cleanup: To manage data responsibly, accounts that remain inactive for a continuous period of eighteen (18) months will be considered dormant. We will notify you 30 days in advance via email or SMS. If the account is not reactivated, it and its associated data will be automatically deleted.

6. Our Information Sharing Principles

We will never sell, rent, or trade your personal data to any third party. Information sharing is strictly limited to the following two scenarios:

• Authorized Service Partners: We may share necessary, anonymized technical data with trusted third-party partners (e.g., cloud hosting providers) to support the operation of our Service. All partners are bound by strict confidentiality agreements.
• Legal Compliance: We may be required to disclose your information if compelled by Indian law, a court order, or a valid legal process.

7. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our business or regulatory requirements. All updates will be posted on our official website. For significant changes, we will notify you directly through prominent in-app notifications.